Can I still book my desired date?

You can ask the hotel directly about availability. However, we are also more than happy to ask for you. We will inform you promptly. Provide us with one or two alternative dates in addition to your desired date so that we can check them at the same time.


What happens if I haven't received a voucher or if I lost or deleted the voucher?

First, look in your SPAM or junk mail box to see if the email voucher ended up there. Unfortunately, we cannot provide you with a replacement voucher for lost or deleted vouchers. For our customers' security, this is not possible.


Can you combine vouchers and book a longer stay?

As a rule, combining multiple vouchers is not possible. However, each hotel handles this individually.


Is the voucher issued to a specific name?

ANIMOD sends all vouchers without a name. It is not possible to issue a voucher in a specific person's name.


I can't open my email voucher. What do I need to do?

Please verify whether or not you have installed the program "Adobe Acrobat Reader" on your computer.
You can open the email attachment with this program. If you have not installed the program, you can download it for free at http://get.adobe.com/de/reader/otherversions. The PDF format is a common international format. With proper notification, you can also have your voucher sent directly to the hotel.


Can I bring my children with me and what does it cost?

Allowing children to stay in the same room depends on the hotel and room conditions. This is handled differently from hotel to hotel. Thus, an individual request is needed. Furthermore, the number of children travelling with you and their exact ages is required, as the costs for providing room for children also varies from hotel to hotel. You can ask the hotel directly. You can find contact information for every hotel in the article description.


How long does it take to process the order, from purchase to receipt of the voucher?

After we book your payment (this varies from bank to bank and payment method), the voucher will be sent to you within one workday using the method of shipment you selected. We strongly advice against making payment via PayPal Debit, as receipt of payment can take up to seven workdays. Please remember that our term of payment is seven days after purchase!


I ordered the voucher last week. When will I receive the voucher?

After we book your payment (this varies from bank to bank and payment method), the voucher will be sent to you within one workday using the method of shipment you selected. If you still have not received a voucher, it may be because we have still not received your payment. If necessary, please recheck your bank information, the transfer and/or send us proof of payment via email or fax at 49 (0) 221 - 99 87 46 06 1. The transaction code must be provided in the event of PayPal payments.


I have already paid and would like to have my voucher number immediately. Is that possible?

The voucher number is automated and is only generated once payment has been received. Thus, for technical reasons we cannot provide you with a voucher number before payment has been received.


Can I also pick up my voucher in person?

Vouchers can only be picked up in person at our service point in Cologne. Please make an appointment with us by telephone or email with regards to picking up your voucher in person (Payment: cash).


What payment methods are available?

When processing a purchase, you can choose from the following payment methods:
- bank transfer
- SOFORTüberweisung.de
- credit card
- PayPal
Please remember that our term of payment is seven days after purchase!


Which payment methods allow for the quickest shipment?

Please you the debit payment method in order to receive your voucher as soon as possible.


Is it possible to extend a voucher's validity?

Extending the validity of a voucher is a matter of goodwill and depends on the hotel. ANIMOD has no influence in this matter.